Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages are shipped directly from our US warehouse through USPS and in the UK by RoyalMail. We also have warehouses in other parts of Europe and Australia, dependent on product. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. Some countries have free shipping options eligibility as our shipping operations are more established there. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States & United Kingdom |
10-25 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time. We have been experiencing delivery disruption due to COVID19. Please be patient with us as we will do our best to ship your orders at our quickest.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Beauti Kit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://beauti-kit.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us an email to support@beauti-kit.com or dropping us a message on Contact Us page
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If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping options to many countries around the world. You are able to see this when you are in the checkout page of your order*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see including special shipping requirements is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are usually shipped by EMS, USPS, Royal Mail or via Standard Shipping. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@beauti-kit.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@beauti-kit.com
With such a low cost, has an excellent quality
You'll never find a with a more decent price than this one. Tried and tested for and by myself already
Glad I could buy online. No hassle, and the quality is fine
Couldn't find a anywhere but in this store. Nice job!
Super contente
just what i was needing. glad i stumbled upon
great , top service!
It's exactly the description the store puts, it's very pretty I'm really happy with it, the color is very nice looks pink apertured. I love that the cable is adaptable and has velcro so I can save the cable. Came very protected the iron and brought a glove and a gift hair League
The best in all the items offered online in such a convenient store!
is cool. you won't be disappointed!
Very good quality. Fast delivery.
It's super ! I really like it. Thank you!
Love it, looks really good, works very well. Very satisfied, definitely recommend
it's most likely the cheapest in an online store. happy with the order!
Nice delivered on time!! Still getting used to how the curls should make
Fast shipping! Really good quality. Thank you!
Delivered in good condition. Beautiful color!
Very well packed. The product shows as described. The time was a little large, though.
free shipping! arrived in perfect condition, thank you
Love it! You have to practice it a bit but it’s a good product! It came in a good packaging and fast! 3 weeks all together (and it’s the Christmas period so good job!) Loved the track and trace and the gifts!
I just got it and I am very excited! works fine, reaches the right temperature within some seconds and seems great!
Super straightener, I recommend
great , top service!
This is just the perfect store. Can't remember where else I was able to buy a for such price
Thanks for discount! I finally get it! Love it so much!